Software for martial arts schools

Billing and refund policy

  • DojoExpert software is provided as a subscription service.
  • All prices are quoted and charged in USD or EURO.
  • You can select a monthly or annual payment plan.
  • Annual payment plans provide discount from the current list price.
  • You are required to provide valid billing information
  • Transaction data, including personal data, can be transferred to PayLane Sp. z o.o. located in Gdańsk at Arkońska 6/A3, zip code: 80-387, company number: 0000227278, in order to process payments.
  • Transaction data, including personal data, can be transferred to Stripe, 185 Berry Street, Suite 550, San Francisco, CA 94107, USA, in order to process payments.
  • Your account will be automatically upgraded once you successfully process your first monthly payment and authorize the ongoing monthly payment.
  • Your card will be automatically charged as of the effective date of your authorization, and each month thereafter.
  • Accounts paid on invoice will be upgraded per our discretion – either immediately after you request the invoice or upon a receipt of the full payment.
  • Accounts will be renewed automatically on the anniversary of upgrade date
  • You may cancel your subscription at any time. To cancel it request cancellation via email. Further charges will be stopped.
  • You can also contact us to request a deletion of your account or change of billing plan.
  • All fees are quoted exclusive of all taxes and levies
  • On your request, we send full refunds within 7 days after the payment is made. After 7 days refund is not possible.
  • If you file a chargeback for transaction made by our payment processor PayLane Sp.z o.o. without reason and without notifying us, to continue using our service you need to pay the chargback and additional fee of $30 per chargeback.
  • See also our general terms of use.
  • It is your responsibility to ensure that our billing emails are properly delivered to your mailbox and not blocked by your anti-spam software or other protection measures.